Frequently Asked Questions
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Do I need a veterinary referral prior to my dog/cat having physiotherapy treatment?
Not necessarily. The law (The Veterinary Surgeons Act) states that any type of treatment on an animal which is not carried out by a vet must be referred to the professional treating by their Veterinary Surgeon. However, Musculoskeletal maintenance care for a healthy animal, for instance massage, does not require delegation by a veterinary surgeon. Therefore Chartered Physiotherapists who specialize and work as Veterinary physiotherapists cannot treat animals without a veterinary referral if there is any sign of underlying injury, disease or pathology. This also ensures that your animal gets the best care possible with your therapist and your vet liaising over the course of your animals treatment and rehabilitation. I am often told that someones previous practitioner “never needed consent from my vet?”. They may have sought this referral without your knowledge or they may have been working without it, which leaves them and therefore you uninsured.
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What should I do if I can't attend my physiotherapy appointment for some reason?
Please contacts Ellen to inform us that you need to cancel or change your appointment as soon as you know. We do not normally charge for cancellations when we receive more than 72 hours notice, but please tell us as soon as possible and do not wait until the day before if you can inform us sooner, as we may be able to offer your appointment to another animal. You will be charged for cancellations within 72 hours